Customer Care Specialist

We are a young, dynamic and ever-growing company working to provide the best service in logistics and tracking of goods. We are no rigid corporation. Our vision and mission is to lead the way to autonomous logistics by providing state of the art technology to harvest, process and serve trustworthy data. 

We offer a complex solution for tracking and monitoring of assets in real time. Our purpose is to improve the quality of life for people and our impact on the environment by improving and optimising logistics. 

Your responsibilities: 

  • Be ready to help our partners mainly by e-mail 
  • Provide answers and solutions regarding our devices and measurements 
  • Cooperate with colleagues to find a solution to inquiries 
  • Record, manage and process requests in a ticketing system 

Why we want you: 

  • Your English is fluent written and spoken – we have partners and colleagues all around the world  
  • You are customer-focused and outgoing – satisfied customers are our top priority 
  • You are flexible and can cover night shifts – we operate 24/7 
  • You can create an excel sheet or a representative slide show 
  • You are able to think “outside the box”, produce innovative ideas and ways to make work easier and more efficient 

Not necessary, but nice to have: 

  • Experience with customer care or logistics 
  • Knowledge of other languages 

We offer: 

  • Friendly environment in a young and dynamic company including direct contact with management 
  • 5 weeks of paid vacation 
  • Gaining experience in an international company headquartered in Switzerland 
  • Option to work from home once you gain confidence in your work 
  • Cooperation on large projects and career growth according to your capabilities and preferences 
  • Pet-friendly office 
  • Coffee, tea and refreshments 
  • Relax zone and private gym 
  • Newly reconstructed offices at metro Hradčanská 
  • Indefinite contract – we want you long term 
  • Stress-free onboarding 

Office Location:

Muchova 9/223, Prague 6, Czech Republic – Full remote work is accepted with occasional meetings in Prague.

For more information contact