Join us as Customer Care Specialist

Do you love seeing customers thrive? Do you bring experience in customer success, customer service, account management, or commercial sales?

Seeing our customers thrive is critical, so we’re looking for new team members to support our customer success and who is eager to roll up their sleeves and help us grow the company globally. As a level 1 Customer Care Specialist, you will become an integral part of our hands-on startup, & fun team, having a direct impact on our customers and our company.

Who are we?

Join Hive-Zox, a Swiss Innovative Technology company, as we revolutionize the supply chain and logistics industry using IoT technology. Our goal is to optimize logistics, reduce carbon emissions and waste, and improve the quality of life for people while minimizing our impact on the environment. Our vision is to lead the way to autonomous logistics, and we are poised to take a leading role in the industry. Come be a part of our winning team!

Hive-Zox is competing in a rapidly growing area with an industry shift that leads directly to Hive’s solution and provides huge opportunities for Hive to take a leading role in the industry, and we are here to Win!

What’s the job?

We are looking for a customer care specialist – Level 1 to support our customers as they use our solutions for tracking and monitoring assets in real-time.

Previous experience in customer success for a technology solution would be ideal as would a keen interest in learning about our business from the inside. The perfect person could also have experience with quality management practices (ISO).

Ultimately, the successful candidate should be customer focused, keen to learn new technologies, and able to think “outside the box”, proposing innovative ideas and ways to make work easier,  more efficient, and a bit more fun too!

Join us and be part of the future of logistics!

Responsibilities

• Be ready to help our partners by e-mail.
• Provide answers and solutions regarding our devices and measurements.
• Cooperate with colleagues to find a solution to inquiries.
• Record, manage, and process requests in a ticketing system.

Required skills & experience.

• You are customer-focused – satisfied customers are our top priority.
• You are flexible and can cover shifts – we operate 24/7.
• You are able to think “outside the box”, and produce innovative ideas and ways to make work easier and more efficient.
• You have excellent written and verbal communication skills in English – we have partners worldwide.
• You are proficient in MS Office and have the ability to learn a variety of digital tools.
• You are a team player who enjoys collaborating with and within a team.
• You feel accountable for delivering the highest quality customer service.
• You have customer service style communication being pro-active, diplomatic, and highly efficient.
• You consider yourself a great problem-solver with a solution mindset.
• You have excellent attention to detail and can spot the typos in this ad.

Preferred Skills.

• Experience with customer care or logistics
• Knowledge of other languages

We offer:

• Friendly environment in a young and dynamic company including direct contact with management.
• 5 weeks of paid vacation.
• Gaining experience in an international company.
• Option to work from home once you gain confidence in your work.
• Cooperation on large projects and career growth according to your capabilities and preferences.
• Newly reconstructed offices at Hradčanská metro station.
• Indefinite contract – we want you long-term.
• Stress-free onboarding with technical knowledge of the company products provided.

Lausanne, switzerland, March 6, 2023

Sara Wyke